OPSA's Open Business Model

One of the things that makes OPS America different from many of our competitors is our open business model. We freely tell our customers which factories we use for them. We also encourage our customers to come to China and visit our offices and the factories. We also open communications for our customers directly with our project managers and others in our Hong Kong office.

We realize that since we don't tie our customers to us with contracts, that our open model raises the risk that a customer may try to contact a factory and work directly with them. In practice however, this just doesn't happen. When customers come to China and see all we do to ensure their success with Chinese manufacturing they realize it doesn't make sense to try and do it themselves.

An open model is easier to manage and more fun. We don't intend to change.