Supplier Audits and Product Inspection Reports

The documentation of these two things is a developing art for OPSA. As with most rapidly growing business we are more focused on doing the work that documenting it afterward. However, as we've gotten larger and more sophisticated I've realized we need more and better documentation in these two areas for our customers.

First in supplier audits we need to focus more attention on environmental and legal compliance issues that just product and process quality. This will be facilitated by having a standard form which our inspectors use at every factory audit. This form needs to be bi-lingual so we can share it directly with our customers. We also need to document audits of factories we work with on a continuing basis. Each should be audited at least annually.

While our internal documentation of product inspections is good, it is not in a format for easy understanding by our customers. We need to revise and refine these forms as well.

These types of administrative needs present a challenge for a growing company like ours. It is necessary, but the time required for implementation is a large investment and it's time that is taken away from customer service and new customer prospecting activities. As with most initiatives in business, balance is required. We are working to find the right balance as we move forward.